Compare backlogs and wait times at the 58 VA regional offices on this interactive map. It automatically updates weekly, tracking in real time whether the VA is living up to its promises to improve.
The Center for Investigative Reporting has launched a new application programming interface for the data we’ve gathered on the Department of Veterans Affairs' benefits claims backlog. We would love to see developers and data analysts explore new ways to visualize and localize the information.
Internal documents reveal that as claims ballooned, the officials with the most responsibility for addressing the backlog received the largest bonuses.
Veterans waiting more than two years will get answers in June and those waiting a year, within six months, the agency says. But that some veterans, lawmakers and VA workers are skeptical.
Our data and reporting has been cited by national and local media outlets in broadcast, online and print platforms, including CNN and PBS NewsHour as well as editorials from the New York Times and the Los Angeles Times.
A top VA official said productivity at the Oakland office has increased since retraining in July. But internal VA documents show that has not solved the claims backlog because new claims continue to come in faster than workers can process them.
Concerned about broken promises of assistance for the nation’s veterans, the chairman of the House Committee on Veterans’ Affairs has called for the head of the VA’s benefits administration to resign.
Members of the Senate Veterans Affairs Committee demanded the VA share its internal performance data with Congress. But responses from the agency's undersecretary for benefits were so vague it was unclear whether the information will be turned over.
The VA says its Oakland office has “significantly improved" since last year’s "Fix-It" forum, according to a statement released today. But internal VA performance data obtained by the Center for Investigative Reporting show that while the number of Northern California veterans waiting on claim decisions has dropped slightly over the past year, delays have worsened considerably.
Here's a quick look at what you need to know before Wednesday's Senate committee hearing to address the backlog of veterans waiting for their benefits claims to be processed.
The soldier known as the Shooter describes the intense operation leading up to Osama bin Laden's final moments, but also shares another, darker side of the veteran experience: the challenges combat veterans face, even ones with millions of dollars in training and top security clearance, as they re-enter civilian life after returning home from war.
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